Departure speeches are often painful, especially when it’s the boss. Those trying to be funny are the worst. Next are the maudlin moaners or snidely sycophants, sadly unaware that their gig is up. The best are by those who understand that it’s a funeral, professional not personal, but a funeral nonetheless. The boss is going and he’s not coming back.
A professional eulogy offers an opportunity to sum up all that was best about the person and his contributions. That being said, consider that your professional eulogy is now being composed because, let’s face it, we all have one coming whether we are eventually retired, fired, or alternatively hired.
Here are the three best things a boss could hear in his or her professional eulogy.
- You Made Us Feel Good.
Recall your favourite teacher. We all have one. Few were the smartest, funniest, most technically savvy or academically astute teacher in the school. It’s never the one who slavishly obeyed the educational bureaucrat’s dictates, knew the latest edu-babble, or even the one who doled out the best marks. Your favourite teacher was the one who gently guided and inspired while making you feel better about yourself, your potential, and your abilities.
Nothing changes as adults. The best boss is like the best teacher because how talented, powerful, gregarious, well informed or well connected he may be matters not one whit if he makes you and others feel unappreciated, lazy, or stupid. His job is not to make you feel good. But when he does, through respectful, transparent interactions, honesty, and modesty, his job becomes easier because his staff feels better and works better.
Empathy, humility, compassion, and caring can’t be faked. When they are genuine, they trump tough situations, mistakes, and shortcomings. When they are absent, a boss will be obeyed but not respected. Jobs will be done but without passion. Then, nobody wins.
You made us feel good.
- You Absorbed and Deflected.
Sometimes things go well. Sometimes, no matter how well planned and executed or how many signed off, things go horribly wrong. Consider President Kennedy’s approving the 1961 Cuban Bay of Pigs invasion. It had been planned by the previous administration and carried out by Cuban refugees. It was a disaster. Kennedy appeared on TV the next day and said, “Success has many fathers but failure is an orphan.” He then personally accepted full responsibility for the entire debacle. His approval rating soared.
Kennedy’s lesson is clear. When things go well, deflect all credit. When things go badly, absorb all blame.
You absorbed and deflected.
- You Were a Conductor:
Some bosses lead like slave galley captains. They demand everyone row the same way at the same time and they publicly punish those who slip out of rhythm. Only the captain faces forward and shares nothing of the ship’s progress or destination with those who row not in the pursuit of a shared goal but in fear of the lash.
Some bosses lead like cowboys. They are at the back, nudging and cajoling the herd as it stumbles blindly forward with no say and little hay. The herd only ever sees the boss’s minions and then only when roped back to the shuffling wanderers after having demonstrated the temerity of forging a unique trail – the crime of independent thought.
The best bosses are conductors. They celebrate that each member of the orchestra is the master of his own instrument and plays a different portion of the score. This boss champions individual expertise and initiative, knowing that the elegance of the whole derives from trusting each member to play unique notes at unique times. The conductor understands that he chooses the music, but when in performance, his work is less important than the skill and passion brought by talented individuals. He is comfortable with the fact that only those he leads can see the audience and so can really judge reaction. He knows that without them and their dedication to excellence, he would just be a guy waving a stick.
You were a conductor.
So, if you are a boss or hope someday to be one, imagine what you would like said when, for whatever reason, you leave your position and hear your professional eulogy. Let’s bet that if these three pillars of praise can be sincerely said about you then your leaving will be pleasant. Further, if all three are really true, then not only will you be missed but when and how you leave will probably be up to you.
If you enjoyed this column, please consider sharing it with others and maybe even following my blog where I post a new column every Monday morning.